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Returns
We want you to love your order. If it isn't the right fit, contact us within 30 days of delivery and we'll help with a return. Approved returns are refunded after inspection.
- Request window
- Within 30 days of delivery
- Item condition
- Unused and in original condition
- Approved refund
- Original payment method after inspection
- Start a return
- Email Aura support with your order number and request details
To start a return, email aurabalmsandcare@gmail.com within 30 days of delivery and include your order number. Aura will confirm eligibility and provide return instructions before you send the item.
Read our shipping policy